This policy explains how returns, refunds and exchanges are handled for orders placed with us.
Returns Window
Because most of our orders are wholesale shipments, please inspect your goods as soon as they arrive. If something is wrong, contact us within 14 days of delivery so we can put it right.
Damaged, Faulty or Incorrect Items
- Contact us within 14 days of delivery with your order number and clear photos of the items and the packaging
- We will review the issue and agree on a replacement, a partial refund or another solution with you
- Where a replacement is agreed, the replacement is shipped at our cost
Change of Mind
If you have ordered the wrong style or quantity, tell us before your order is dispatched and we will adjust it where possible. Once an order has been dispatched, wholesale orders cannot be returned simply because you have changed your mind.
Customised Orders
Items made to your own artwork, logo or specification cannot be returned or refunded unless they arrive damaged, faulty or different from the agreed specification.
Refunds
Approved refunds are issued to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
Return Shipping
Please do not send items back before contacting us. We will confirm the return address and the correct procedure for your case.
Need Help?
Email [email protected] with your order number and we will get back to you within one business day.